RETURNS AND REFUNDS

You can decide to return any product purchased on matteosky.it within 14 days from the date of delivery.

REASONS FOR RETURN

For replacement:

  • - Damaged product (only if accompanied by photos of the damage and the packaging with which you received the product)
  • - Non-compliant goods: the product is different from the description (only if accompanied by a photo of the product)

For Refund: Damaged Product, Non-compliant Goods.

RETURN CONDITIONS

  • - For products returned for replacement you will have to attach photos of the details and packaging with which you received the product
  • - Make sure that the products are in the same condition in which you received them, in the original packaging.
  • - In the event that you no longer have the original packaging available, we kindly ask you to independently recover an adequate and suitable packaging for transport.

If your return does not meet the conditions listed, the package will be sent back to you and the refund or replacement will not be made.

RETURN METHODS

For replacement:

  • 1. Fill out the Form below
  • 2. Your request is evaluated by Customer Service
  • 3. You will receive an email with the details of the expected date of appointment with the courier to deliver the product and the label to be affixed to the package.
  • 4. Prepare the package with the label received and deliver it to the person in charge on the day of the appointment
  • 5. Once the quality control has been carried out, we will try to ship the replacement product

For refund:

  • 1. Send an Email below with your order number
  • 2. Your request is evaluated by Customer Service
  • 3. You will receive an email with the address where to send the product
  • 4. Once the quality control has been carried out, we will refund the price of the product at the time of purchase within a maximum of 14 days.

Info : matteo.lopriore@alice.it